Greetings Wholesalers! We have some important information to share regarding how we will be handling certain aspects of ordering and shipping costs. Most of these changes are already in place, but we are still working on making sure that these changes meet not only our needs but yours, and we encourage any feedback you can give! Please see the end of this brief document for information on where to best contact us regarding these changes.

Thank you for your patience as we introduce these new systems/rules.

Product Back-Orders:

These changes are already taking effect.

Product Back-Orders that total less than $75 (on both Canadian and US Distributor Websites) will now be automatically cancelled by Ecstasy Crafts. Any payment that has already been made towards these products will be refunded, an email stating that this has occurred and which items have been removed from your order will be sent to the email we have on file.

Back-orders of over $75 will be shipped as soon as the product becomes available and the decision on when to ship will be done on a case by case basis. 

If you have had back-ordered items cancelled, we of course invite you to place an order for these items once they return in stock as part of another order.


Product Pre-orders:

We would like to request that you keep your pre-orders separate from your other ordered items which are already in the warehouse or on back-order. This is for the ease of shipping, and would be greatly helpful.    

Pre-orders will NOT be cancelled in the same manner as back-orders, they will be kept until the items arrive in stock, unless specific circumstances change this, in which case you will of course be notified.      


Free Shipping Threshold: 

This takes effect January 3rd, 2022

Due to the rising costs of shipping both across Canada and the World, as of January 3rd, 2022, the threshold for receiving free shipping will be increasing by an increment of $100 on both the Canadian and US Distributor Websites.


To all our Wholesale Clients, if you have any specific questions or concerns, please feel free to contact us at sales@ecstasycrafts.com or contact us via phone at 1-888-288-7131.  We will do everything we can to assist you with any issues you might have!